Accounting Software Upgrades & Reluctant Staff

by | Apr 5, 2022 | Audits, General Business, Mary's Wisdom | 0 comments

One of the most heartbreaking things I see too often is the ineffective accounting software upgrade. How can an increase in functionality be ineffective? There’s one huge way…when you have someone who refuses to use the new technology.

We have all seen companies that pay a lot of money for computer upgrades. Management spends a lot of time and money on the computers, software, training, and troubleshooting. Everything seems to be going great until someone makes a simple request.

Reluctance to Use Accounting Software Upgrade

Susan (our intrepid accounting clerk) receives a request and comes clean. She doesn’t know what the new system can do. And she doesn’t know anyone in the company who can use the system to generate an accurate report. Everyone finds the new accounting software to be annoying.

She (and everyone she knows) uses the new software a little but primarily they use EXCEL or some other tool not connected to the accounting software to produce records. There are pockets of incomplete information in the private files of individuals all over the company.

Not only is the expensive software not being used, the data needed to produce any usable reports is not centralized or fully integrated. The worst part of this is the company is vulnerable to the availability of several people because key data is in places known to no one but the person who put it in a “hidden place.”

This scenario is common in the audit context. Management thinks the new software is wonderful and they are confident that the audit will be fine because they have a wonderful accounting software upgrade. They find out during the audit that 1) staff isn’t using the software as intended; 2) the reports generated in the new accounting software are not accurate because no, inaccurate or incomplete data is being uploaded; or 3) there are issues with the new software that have not been addressed because someone (sometimes only one person) uses an off-the books fix to address issues.

The upgrade wasn’t an improvement at all. The internal data of the company is inaccurate, incomplete, hard to track, and countless amounts of time and money have been spent on a system that is not being used. On top of that the company is going to pay someone to populate the system, correct errors, and pay any third parties, including tax authorities, amounts due because of the ineffective implementation.

Ensuring Your Staff Embrace the New Software

The bottom line is you must be aware if you have any renegades in your organization, i.e. people who are resistant to and refuse to change. Have interim checks to be sure that all is well with the software upgrade or conversion. Make sure you have access to detailed accounting records for periods prior to the software conversion.
Employers should also force everyone to go on vacation at different times to ensure that the computer system and your company can function in everyone’s absence. It is also wise to have at least a couple of employees who are fully trained on the functionality of the software and how to run reports.

We have all listened to our mothers gripe at our dad about the “new” tv remote control. It goes something like this “Why is that every time I learn how to use the remote control you buy something else?! One day I am going to get rid of it all!” We’ve all heard it and laughed out loud. Who truly needs a phone that functions as a remote control?

Some people who love the latest gadget or software in order to be more efficient can leave others feeling flat footed. At home it can be amusing. At work it’s expensive. Watch your people and remember the upgrade is only as good as the people using it.

Safeguard Your Business: 3 Must Know Pre-Sales Tax Audit Steps

This tax tip is about 3 things you should do before you or your client receives a Notification of Routine Sales and Use Tax audit letter. If you follow these guidelines, your life or at least the audit will be a lot simpler. These measures should be in place before the sales tax audit starts.

Taxable Purchases and Employees

There are differing sales and use tax ramifications when dealing with taxable items given to employees versus items that are sold to employees. The difference is who pays the sales or use tax.

Sales Tax Exemptions- Tax Exempt Customers

Every jurisdiction has sales and use tax exemptions available to certain taxpayers. Exempt organizations include governmental agencies and other exempt entities can include educational, religious, and charitable organizations.
When making sales to exempt organizations, it is important that to obtain the appropriate documentation required to substantiate the tax-free nature of the sale.

Sales & Use Tax Audits- Accounts of Interest

When you are going through at sales and use tax audit, the audit will not only review source documents, but they will also review your accounting records, i.e., the GL. Auditors focus on certain accounts of interest. These are accounts where they know there may be sales and use tax compliance issues.

Addressing Sales and Use Tax Credits

This tip is about what you can do when you discover that you have overpaid sales or use tax on the purchase that you make for your business. As we discussed in an earlier video, there are various sales and use tax exemptions available to purchasers for miscellaneous reasons.

Sales and Use Tax Compliance- Scanning Documents

This sales tax tip is about document retention. Specifically, making sure you have a plan in place when it comes to scanning your documents. We talk about it a lot because it is so important to have a good document retention policy in place, especially in a sales and use tax audit context.

Sales Tax and Bad Debt Write-Offs

In our discussion, we are focusing on bad debts and how they affect the sales and use tax that you report to the taxing authority. We also discuss the importance of documenting which bad debts were written off and how important it is in an audit context.

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Over the course of my career I have regretted becoming engaged by select clients.  I thought it would  be good to share some of my experience dealing with difficult clients and the red flags that can help other small businesses identify them.   

Sales Tax Nexus- Am I Required to Collect Sales Tax?

A few years ago, the Wayfair case was everywhere. It changed the landscape regarding sales tax nexus and registration requirements for remote sellers all across the country. Let’s talk about what the case may mean for you and your business. For some people, it means very little. For other people, the world exploded.

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Things to Do After Receiving a Sales Tax Audit Notice!

Nothing can kill a sugar or caffeine buzz quicker than a sales tax audit notice, right?  Not so fast!  The worst thing you can do is panic or allow a sales and use tax audit notice to color your day.   You've got this!!...You do!  Take a deep breath and DO NOT PANIC! ...

Sales and Use Tax Audits- Don’t Forget the Credit Cards

When you first receive notification that your business is going to audited for sales and use tax compliance, there are a number of areas of concern they may occur to you.  One thing that business owners routinely overlook is company credit cards and how they can...
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The Marriage of Sales Tax Compliance & Clear, Concise Invoices

Sales and use tax compliance is a complex thing. Knowing whether you must register in a jurisdiction (i.e., do you have nexus), whether what you sell is taxable, what tax rate you should charge, the applicable sales tax exemptions, etc. can be a lot to digest when you are starting your business. One thing that all business owners can do to make their lives easier is have clear and concise invoices.

Sales Tax Audits- Can the Auditor Do That?

Once you involved in an audit, you must understand that the taxing authority has broad powers as it relates to what documents they can request. If a state tax auditor requests data, you should produce it. If you don’t, there are consequences that are very unpleasant. Find out how much power the auditor has and how to navigate the process.

The Sales Tax Audit is Over! Now What?

Congratulations! You have survived your sales tax audit. While you can breathe a sigh of relief, don’t think that the tax authority is through with you because the audit is over.

Depending on the sales tax audit results, (i.e how much money your company owed in sales and use tax), you may be audited again.

Why Use a Sales Tax Consultant? Not All CPAs Address Sales Tax!

Sales and use tax is a specialized niche area. While your book keeper or CPA may be helpful in myriads of other ways, sales and use tax compliance is not their speciality. You may need to consider another resource, like a sales tax consultant.

Top 5 Sales Tax Audit Gotchas!

Here we discuss about five things you can do to make your audit go smoother. Four of the five tips are things to do when you set up your accounting practices and systems.

Top 5 Sales Tax Audit Documentation Mistakes!

The key to all audits is documentation. You must prove what you do, that you collected the correct amount of sales tax, all sales tax collected was remitted, etc.

Texas Taxes for the Construction Industry

Texas Taxes for the Construction Industry

Join us for Texas Taxes for the Construction Industry, where we'll dive into all things tax-related, specifically tailored to contractors.
Copy of Texas Taxes for the Construction Industry

Copy of Texas Taxes for the Construction Industry

Join us for Texas Taxes for the Construction Industry, where we'll dive into all things tax-related, specifically tailored to contractors.

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